Southwest Airlines Essay Example

Southwest Airlines Essay Example Southwest Airlines Essay Southwest Airlines Essay Organizational culture is the collective behavior of people, who comprise an organization, and this behavior affects the way people and groups within the organization interact with others, internally and externally. Founder of Southwest Airlines, Herb Kelleher is credited with creating an organizational culture that unique in America today and which has propelled Southwest to the number one spot in the airline industry.Kelleher’s own values and beliefs of humor, altruism, concern for others and honesty is clearly defined within the people-oriented culture of this airline as is often displayed within its working environment. In â€Å"A Conversation with Herb Kelleher† (Organizational Dynamics, 1994, pg. 64-74) Kelleher states that â€Å"alot can be said for the importance of communication, but it cannot be rigid or formal. † Internal communication at Southwest consists of the corporate newsletter â€Å"Luv Lines†, which has several sections.The â€Å"Learn ing Edge†, which features learning through stories and metaphors; â€Å"How Do We Rateâ€Å", which reports statistics important to the success of an airline; â€Å"Industry News† keeps employees up-to-date on how other airlines are doing and â€Å"Milestones† reports employee accomplishments. The airline also has a quarterly video entitled â€Å"As the Plane Turns. † Employees are also encouraged to talk to each other rather than e-mail because it is the airline’s belief that decisions can be made faster this way.True to Kelleher’s belief that communication should be simple, Southwest Airlines keeps internal miscommunication minimal by keeping the number of management layers to a minimum, thus keeping communication channels free from congestion. Southwest’s fun-loving company spirit is exhibited in such external communication as its blog â€Å"Nuts About Southwest† featuring the latest happenings at Southwest, podcasts, video s, and cool contests. If one wants to reach out to Southwest about his or her latest travel experience with the airline, â€Å"Luv† mail can be sent right from their blog site. Southwest. om is the airline’s official site where one can find information regarding rate information, information on navigating through the airport, boarding one’s flight and what to expect during the flight. Southwest Airline’s makes good use of social media networks, such as Facebook and Twitter, to stay connected with its consumer base and is the first airline in the United States to reach 3MM Facebook fans. In 2011 and 2012 Southwest was the only airline listed in the Customer Service Hall of Fame. Therefore, one can only agree that the espoused values of Southwest Airlines strongly align with their enacted values in terms of customer service.Current employee reviews posted on Glassdoor. com give the airline a 4. 1 out of 5 ranking in terms of culture and values, senior manag ement, compensation, and benefits, career opportunities, and work/life balance. Once again, it is determinable that the espoused values of Southwest Airlines strongly align with their enacted values in terms of commitment to employee satisfaction. References Lee, W. G. (1994), A Conversation With Herb Kelleher, Organizational Dynamics, 23(2), 64-74. Quick, J. (1992), Crafting an Organizational Culture: Herb’s Hand at Southwest Airlines, Organizational Dynamics, 21(2), 45-56.Schein, E. (1983), The Role of the Founder in Creating Organizational Culture, Organizational Dynamics Smith, K. G. (2004). The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance. Administrative Science Quarterly, 49(1), 160-162 www. southwest. com/assets/pdfs/customer_service/sw. com_media_kit. pdf http://money. msn/investing/the-2011-customer-service-hall-of-fame www. blogsouthwest. com www. glassdoor. com/GD/Revies/Southwest-Airlines-Reviews www. penguinate. com/southwe st-airlines-internal-communication. html www. southwest. com

Introduction to the Custom of Sati

Introduction to the Custom of Sati Sati or suttee is the ancient Indian and Nepalese practice of burning a widow on her husbands funeral pyre or burying her alive in his grave. This practice is associated with Hindu traditions.  The name is taken from the goddess Sati, wife of Shiva, who burned herself to protest her fathers ill-treatment of her husband.  The term sati can also apply to the widow who commits the act. The word sati comes from the feminine present participle of the Sanskrit word  asti, meaning she is true/pure.  While it has been most common in India and Nepal, examples have occurred in other traditions from as far afield as Russia, Vietnam, and Fiji. Pronunciation: suh-TEE or SUHT-ee Alternate Spellings: suttee Seen as a Proper Finale to a Marriage According to custom, Hindu sati was supposed to be voluntary, and often it was seen as the proper finale to a marriage. It was considered to be the signature act of a dutiful wife, who would want to follow her husband into the afterlife. However, many accounts exist of women who were forced to go through with the rite. They may have been drugged, thrown into the fire, or tied up before being placed on the pyre or into the grave. In addition, the strong societal pressure was exerted on women to accept sati, particularly if they had no surviving children to support them. A widow had no social standing in traditional society and was considered a drag on resources. It was almost unheard-of for a woman to remarry after her husbands death, so even very young widows were expected to kill themselves. History of Sati Sati first appears in the historical record during the reign of the Gupta Empire, c. 320 to 550 CE.  Thus, it may be a relatively recent innovation in the extremely long history of Hinduism. During the Gupta period, incidents of sati began to be recorded with inscribed memorial stones, first in Nepal in 464 CE, and then in Madhya Pradesh from 510 CE. The practice spread to Rajasthan, where it has happened most frequently over the centuries. Initially, sati seems to have been limited to royal and noble families from the Kshatriya caste (warriors and princes). Gradually, however, it percolated down into the lower castes. Some areas such as Kashmir became particularly known for the prevalence of sati among people of all classes and stations in life. It seems to have really taken off between the 1200s and 1600s CE. As the Indian Ocean trade routes brought Hinduism to Southeast Asia, the practice of sati also moved into new lands during the 1200s to 1400s. An Italian missionary and traveler recorded that widows in the Champa kingdom of what is now Vietnam practiced sati in the early 1300s. Other medieval travelers found the custom in Cambodia, Burma, the Philippines, and parts of what is now Indonesia, particularly on the islands of Bali, Java, and Sumatra. In Sri Lanka, interestingly, sati was practiced only by queens; ordinary women were not expected to join their husbands in death. The Banning of Sati Under the rule of the Muslim Mughal emperors, sati was banned more than once. Akbar the Great first outlawed the practice around the year 1500; Aurangzeb tried to end it again in 1663, after a trip to Kashmir where he witnessed it. During the European  colonial period, Britain, France, and the Portuguese all tried to stamp out the practice of sati. Portugal outlawed it in Goa as early as 1515. The British East India Company imposed a ban on sati in the city of Calcutta only in 1798. To prevent unrest, at that time the BEIC did not allow Christian missionaries to work within its territories in India.  However, the issue of sati became a rallying point for British Christians, who pushed legislation through the House of Commons in 1813 to allow missionary work in India specifically to end practices like sati.   By 1850, British colonial attitudes against sati had hardened. Officials like Sir Charles Napier threatened to hang for murder any Hindu priest who advocated or presided over a widow-burning. British officials put intense pressure on the rulers of the princely states to outlaw sati, as well. In 1861, Queen Victoria issued a proclamation banning sati throughout her domain in India. Nepal officially banned it in 1920. Prevention of Sati Act Today, Indias  Prevention of Sati Act  (1987) makes it illegal to coerce or encourage anyone to commit sati. Forcing someone to commit sati can be punished by death. Nonetheless, a small number of widows still choose to join their husbands in death; at least four instances have been recorded between the year 2000 and 2015. Examples In 1987, a Rajput man was arrested after the sati death of his daughter-in-law, Roop Kunwar, who was just 18 years old.